Domestic UK Shipping
Free Tracked Delivery: We offer complimentary tracked shipping anywhere in the UK.
Dispatch Time: Orders are typically dispatched within 1–2 business days (excluding weekends and bank holidays).
Delivery Window: Expect delivery within 2–4 business days of dispatch via Royal Mail or an equivalent carrier.
International Shipping
We ship worldwide using reliable postal services with tracking and insurance for added peace of mind.
Delivery Times: Typically, shipments arrive within 1–4 weeks, though delays are possible depending on destination.
Optional upgrade: Express courier (e.g. DHL/FedEx) available—delivered in approximately 3–7 business days, depending on your location. Charges apply based on carrier rates.
Customs, Duties & Taxes
International shipments may incur import duties, taxes, or brokerage fees, which are the customer’s responsibility. These are set by destination country customs and collected locally .
Customs forms will accurately declare the purchase price in compliance with regulations—no undervaluation.
Packaging & Insurance
Scarves are packaged with protective, eco-friendly materials to ensure they arrive in perfect condition.
Delays & Exceptions
We are not responsible for delays caused by postal services or customs clearance processes.
Lost or Damaged Packages
Please check tracking details and notify us within 48 hours of delivery if your scarf is lost or arrives damaged.
We do not refund postage for lost/unclaimed items, but will assist in investigating with the carrier .
Returns & Exchanges
Refer to our separate Returns & Exchanges Policy for full details.
All returns must use the original packaging and tracking, and be sent with proof of postage.
